Refund Policy

Every order is protected for 2 days after delivery. If an account fails during this time because of an issue on the seller's side, it is replaced free of charge — and if a working replacement can't be provided, the full amount is refunded to your Gstora balance. The seller is only paid after this period ends.

• Report the problem within 2 days of delivery.
• Give your order number and describe the issue clearly (screenshots help).
• Allow up to 24 hours for the seller and Gstora to check it.

• Wrong or invalid login details.
• Accounts banned, locked or suspended because of the seller.
• Account details that don't match the listing (for example country, age or followers).
• Missing recovery information that the listing said was included.
• Products not delivered by the seller within 24 hours — cancel the order for a full refund.

• Requests made after the 2 days protection period, or after the order is completed.
• Loss of access caused by the buyer — for example not changing the password and recovery details right after delivery.
• Misuse of the account or breaking the rules of the platform it belongs to.
• Platform-wide policy changes or bans that happen after the protection period.
• Changing your mind after a working account was delivered as described.

1. Open the order in My orders and press Open a dispute — or send us a message on the Contact page with the subject Replacement request.
2. Include your order number and what is wrong with the account.
3. The seller's payment stays frozen while we check. You get a reply within 24 hours with a replacement or a refund to your balance.

Orders of 50 or more accounts may need extra evidence before replacements are approved. During wide platform-wide issues, Gstora may limit the number of replacements per order.

Questions about this policy? Send us a message on the Contact page and include your order number.